At Agent.so, we're dedicated to ensuring a smooth and enjoyable experience as you explore the vast capabilities of our AI apps. However, we understand that sometimes things don't go as planned.
Here's what you need to know about our credit refund policy:
Our Commitment to Fair Play
We believe in a fair experience for all our users. As a general policy, we do not offer refunds for Credits spent within our apps. Credits are like tokens for a ride; once the journey begins, the token is used.
When Technology Fumbles: Network and Server Errors
We live in an age of technology, which occasionally has its hiccups. If you find yourself charged for Credits but, due to a network or server error, the credits were not received, rest assured, we've got your back.
Reach Out and We'll Sort It Out
In the rare instance that such a technical glitch affects your Credit balance, our Support Team is ready to assist.
Reach out to us with the details of the issue, and we will investigate promptly. If it's a hiccup from our end, you can expect a refund of the Credits that slipped through the digital cracks.
Find out how to reach out to support.