---
title: "Can I get a refund for the Shards spent on an AI app?"
description: "Find out about our shards refund policy when it comes to AI apps."
url: https://help.agent.so/en/articles/80-can-i-get-a-refund-for-the-shards-spent-on-an-ai-app
collection: "Apps"
updated: 2025-08-09
language: en
---

# Can I get a refund for the Shards spent on an AI app?

Find out about our shards refund policy when it comes to AI apps.

At Agent.so, we're dedicated to ensuring a smooth and enjoyable experience as you explore the vast capabilities of our AI apps. However, we understand that sometimes things don't go as planned.

**Here's what you need to know about our Shards refund policy:**

### **Our Commitment to Fair Play**

We believe in a fair experience for all our users. As a general policy, we do not offer refunds for Shards spent within our apps. Shards are like tokens for a ride; once the journey begins, the token is used.

### **Network and Server Errors**

We live in an age of technology, which occasionally has its hiccups. If you find yourself charged for Shards but, due to a network or server error, the Shards were not received, rest assured, we've got your back.

### **Reach Out and We'll Sort It Out**

In the rare instance that such a technical glitch affects your Shards balance, our team is ready to assist.

Reach out to us with the details of the issue, and we will investigate promptly. If it's a hiccup from our end, you can expect a refund of the Shards that slipped through the digital cracks.