To kick things off, please reach out to our dedicated support team:
You can do so by emailing [email protected] from the email address you've registered with us.
Alternatively, you can also use our live chat feature — look for the question mark icon on the bottom right corner of your screen.
We want to ensure your account's and personal information's safety and security, so we've established a verification process.
This means we'll take steps to confirm that you are asking for the account deletion.
This means all your data stored in our database will be permanently deleted, including chats, messages, and agents. Following this, you'll no longer be able to access your account or any related data. We take this process seriously, and it's done in compliance with GDPR regulations.
However, it's good to know that specific data, like details related to our affiliate systems, commissions, or any financial information necessary for legal reasons, might be retained.
But don't worry! This information is anonymized, meaning your name or other identifying details will not be kept in our systems.
We're here to help, so if you have any more questions or need anything else, feel free to get in touch.
